Platinum Sky Privacy Policy

1. Who we are and what this covers

Platinum Sky LLC ("Platinum Sky," "we," "us") provides a customer relationship management platform with AI-assisted lead capture, follow-up, and scheduling. This Privacy Policy explains how we collect, use, and protect personal information.

It applies to:

  • Our website at www.platinumsky.ai and any pages that link to this policy

  • Lead, contact, and booking forms we operate

  • The Platinum Sky client portal, mobile app, and related services (the "Services")

Two kinds of data. We handle (a) information about our own visitors, prospects, and customers, and (b) information our customers upload or collect about their contacts through the Services ("Customer Data"). For Customer Data, we act as a service provider (processor) on our customer's behalf, and our customer's own privacy policy governs how they use it.

2. Information we collect

  • Contact details: Name, email, phone number, business name, address. Source: You, via forms, sign-up, or support.

  • Account and billing: Login credentials, plan, billing address, transaction history (card numbers are handled by our payment processor, not stored by us). Source: You, our payment processor.

  • Communications: Messages, call recordings, chat transcripts, SMS and email content sent through the Services. Source: You and your contacts.

  • Scheduling data: Calendar availability, appointment details, booking history. Source: You, connected calendars.

  • Usage and device data: IP address, browser type, pages viewed, features used, log data. Source: Collected automatically.

  • Integration data: Information from tools you connect (calendars, email, ad platforms, social accounts). Source: Third-party services you authorize.

We do not knowingly collect sensitive personal data (such as health information or precise geolocation) unless you choose to store it in the Services.

3. How we use information

  • Provide, operate, and support the Services and your account

  • Capture, qualify, and route leads; send follow-ups; book and confirm appointments

  • Process payments and send receipts, invoices, and service notices

  • Respond to inquiries and provide customer support

  • Monitor, secure, and improve the Services, and prevent fraud or abuse

  • Send marketing about our own products, where permitted and with an easy way to opt out

  • Comply with legal obligations

AI features. Some features use artificial intelligence to draft messages, answer inquiries, summarize conversations, and suggest or book appointments. To do this, relevant content (such as a lead's message or calendar availability) is processed by AI models, which may be run by third-party AI providers under contract with us or our platform provider. We do not permit those providers to use Customer Data to train their general models where we can control that setting. AI output may contain errors, and customers are responsible for reviewing how AI features communicate with their contacts.

4. Text messaging (SMS)

If you provide your mobile number and opt in, we may send you text messages related to your inquiry, appointments, account, or our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as customer service and messaging providers. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except the aggregators and providers of the text message services.

5. How we share information

We do not sell personal information. We share it only as follows:

  • Service providers that help us run the Services, including our underlying CRM platform provider, hosting, payment processing, email and SMS delivery, and AI providers. They may use the data only to provide services to us.

  • Integrations you connect, such as calendars or ad accounts, as you direct.

  • Our customers, when you submit a form or book an appointment on a customer's page built with our Services. That customer receives your information and is responsible for its use.

  • Legal and safety, when required by law, subpoena, or to protect rights, property, or safety.

  • Business transfers, in a merger, acquisition, or sale of assets, subject to this policy.

These categories do not include SMS opt-in data or consent, which is never shared as described in Section 4.

6. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and, where used, measure advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the Services work.

7. Retention and security

We keep personal information as long as your account is active or as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Customer Data is deleted or returned after account termination as described in our Terms. We use reasonable administrative, technical, and physical safeguards, but no system is completely secure.

8. Your rights

Depending on where you live, including under the Texas Data Privacy and Security Act, you may have the right to:

  • Confirm whether we process your personal data and access it

  • Correct inaccurate data

  • Delete your data

  • Obtain a portable copy of your data

  • Opt out of targeted advertising, sale of data, or certain profiling

To make a request, email support@prgplatinum.com. We will respond within 45 days, which may be extended once by 45 days when reasonably necessary. If we deny your request, you may appeal by replying to our response; if the appeal is denied, you may contact the Texas Attorney General. If your data was collected by one of our customers, we will refer your request to that customer.

9. Children

The Services are not directed to children under 13, and we do not knowingly collect their personal information.

10. Changes to this policy

We may update this policy. We will post the new version with a revised "Last updated" date and, for material changes, notify account holders by email or in the Services.

11. Contact us

Platinum Sky LLC
3415 Paesanos Pkwy Ste 101, San Antonio, TX, 78231
support@prgplatinum.com
210-641-1400